Shipping policy

Shipping Policy

At TheSeedCompany, we want your seeds to reach you safely, quickly, and in good condition so you can start growing without unnecessary delays.

TheSeedCompany is a brand under Bluetick Ventures, and we currently ship orders across serviceable locations throughout India using multiple trusted courier partners.

Shipping Across India

We offer Pan India shipping to serviceable PIN codes.

Depending on your location, your order may be shipped through one of our available courier partners. The courier partner is selected based on serviceability, delivery speed, location, and operational availability.

Please note that delivery may not be available to certain remote or non-serviceable PIN codes.

Payment Options

We currently support:

  • Prepaid Orders

  • Cash on Delivery (COD)

Available payment options may vary depending on your delivery PIN code, order value, courier availability, and other operational factors.

COD may not be available for every location or every order.

Order Processing Time

After your order is successfully placed, we generally require approximately 1–3 business days to process, pack, and dispatch it.

Orders placed on Sundays, public holidays, or during high-order-volume periods may require additional processing time.

Once your order has been dispatched, tracking details may be shared with you through the contact information provided during checkout.

Estimated Delivery Time

Most orders are generally delivered within approximately:

4–10 Business Days After Dispatch

Actual delivery time can vary depending on:

  • Delivery location

  • PIN code serviceability

  • Courier partner

  • Weather conditions

  • Public holidays

  • Local disruptions

  • Transportation delays

  • High-volume sale periods

  • Other circumstances beyond our reasonable control

Remote locations may require additional delivery time.

Delivery timelines are estimates and should not be considered guaranteed delivery dates.

Courier Partners

TheSeedCompany works with multiple courier and logistics partners to provide delivery across India.

The courier partner for your order is automatically selected based on factors such as:

  • Your delivery PIN code

  • Courier serviceability

  • Delivery performance

  • Shipment availability

  • Operational requirements

Customers may not always be able to select a specific courier partner.

Order Tracking

Once your order has been dispatched and tracking information becomes available, you may receive tracking details through SMS, WhatsApp, email, or another available communication method.

Courier tracking information may sometimes take a few hours to update after dispatch.

Cash on Delivery Orders

For COD orders, please ensure that:

  • You provide a valid mobile number.

  • Your complete delivery address is correct.

  • Someone is available to receive the shipment.

  • You are prepared to make the required payment at the time of delivery.

Our team or courier partner may contact you to verify or confirm a COD order before dispatch.

We reserve the right to cancel or restrict COD availability for orders that appear incomplete, suspicious, repeatedly refused, or otherwise difficult to verify.

Failed Delivery Attempts

Courier partners may make one or more delivery attempts depending on their internal delivery policy.

A delivery may fail because of reasons such as:

  • Customer unavailable

  • Incorrect address

  • Incomplete address

  • Incorrect phone number

  • Customer not responding

  • COD payment unavailable

  • Delivery refused

  • Restricted access to the delivery location

If delivery repeatedly fails, the shipment may be returned to us as RTO (Return to Origin).

Incorrect Address or Contact Details

Customers are responsible for entering the correct:

  • Full name

  • Mobile number

  • House/flat number

  • Street/locality

  • Landmark, where necessary

  • City

  • State

  • PIN code

Please review your shipping information carefully before placing your order.

If you notice an error after ordering, contact us as soon as possible.

We will try to help before dispatch, but we cannot guarantee that an address can be changed once the order has already been processed or handed over to the courier.

Delayed Shipments

Occasionally, shipments may be delayed due to factors outside our direct control, including:

  • Weather

  • Natural disasters

  • Courier disruptions

  • Political or local disturbances

  • Public holidays

  • Transportation problems

  • Remote-area delivery limitations

  • High seasonal demand

We appreciate your patience if such delays occur.

Where possible, our team will assist with tracking and courier follow-up.

Damaged or Tampered Package

If your package appears significantly damaged or tampered with at the time of delivery, we recommend documenting the condition of the parcel before opening it.

If there is a problem with the contents of your order, please contact us with:

  • Order details

  • Photos of the outer packaging

  • Photos of the received products

  • An unboxing video, where available

This helps us review the issue more effectively.

Any replacement, refund, or other resolution will be subject to our applicable return, refund, replacement, and cancellation policies.

Undelivered Orders Showing as Delivered

If your tracking status shows Delivered but you have not received the parcel, please first check with:

  • Family members

  • Neighbours

  • Building security

  • Reception

  • Anyone else who may have received the package on your behalf

If you are still unable to locate the shipment, contact us as soon as possible so that we can review the matter with the courier partner.

Courier investigations may require additional time.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated as part of the applicable product offer.

From time to time, we may offer free shipping on selected products, orders, promotions, or order values.

Such offers may be changed or withdrawn without prior notice.

Order Cancellation Before Dispatch

If you wish to cancel your order, contact us as soon as possible.

We may be able to cancel an order if it has not yet been processed or dispatched.

Once the shipment has been handed over to the courier, cancellation may no longer be possible.

Serviceability

Although we aim to ship throughout India, courier serviceability can change from time to time.

If your PIN code becomes temporarily or permanently non-serviceable after an order is placed, we may contact you to discuss available options.

In some cases, the order may need to be cancelled and any eligible prepaid amount refunded according to our applicable policy.

Important Note About Delivery Dates

Any estimated delivery date shown on our website, checkout page, order confirmation, tracking page, or communication is an estimated timeline only.

Courier operations are handled by independent logistics partners, and actual delivery may occasionally take longer.

Need Help With Your Shipment?

If you need help regarding:

  • Order tracking

  • Delivery delays

  • Address corrections

  • COD confirmation

  • Missing shipment

  • Damaged package

  • Other shipping-related concerns

please contact TheSeedCompany customer support using the contact information available on our website.

When contacting us, please keep your order number and registered mobile number ready so that we can assist you faster.

TheSeedCompany
A Bluetick Ventures Brand
Premium Seeds. Better Gardens. 🌱